Implementation & Customization

CRM implementations are more business than technology driven. At Core ITS, we understand that Sales, Marketing and Customer Relationship Services are critical business areas and a CRM implementation has to be seamless, unified and structured to add value and strength to all three. We understand that sometimes standard off-the-shelf packages will not provide the proper functionality to help you run your business. Perhaps your organization’s processes are unique or may have additional complexities which make it difficult to map packaged CRM solutions on your current workflows to support your business practices. Core ITS has expertise in customizing the CRM experience as per client’s specific and unique requirements and integrating it in the existing Enterprise environment.

We understand that sometimes standard off-the-shelf packages will not provide the proper functionality to help you run your business. Perhaps your organization’s processes are unique or may have additional complexities which make it difficult to map packaged CRM solutions on your current workflows to support your business practices. Core ITS has expertise in customizing the CRM experience as per client’s specific and unique requirements.

Methodology

Core ITS CRM practice is powered by the cumulative decades of experienced consultants having strong functional and technical experience and expertise in various CRM products and industry verticals with specific domain knowledge. Core ITS delivers CRM projects using well-developed agile methodologies combined with Microsoft’s Sure Step methodology.

Customization

Core ITS also provide in-depth CRM integration services to provide increased productivity by making customer data available wherever it is required. Our sound technical consultants have the experience to connect your CRM with existing Portals, ERP and other enterprise applications.

Change Management

New technology adoption brings change in the organization and its work environment, which can have a diverse effect on productivity. Core ITS experienced consultants recognize the need of Change Management and work with the organization to elaborate processes, requirements, sponsors, extended teams, and end user communities to ensure success and to prepare the business for what is to come.